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At Clearfolk.shop, we believe that beautiful spaces are created through thoughtful details. Our artificial bouquets and faux potted plants are carefully selected to help customers bring natural-inspired beauty, warmth, and timeless decoration into homes, offices, and personal spaces without the maintenance required by real plants.

We are dedicated to providing quality decorative products and a smooth shopping experience. If your purchase does not meet your expectations, this Return and Refund Policy explains the conditions, procedures, and requirements for returns, replacements, and refunds.

This policy applies to all purchases made through:

Website: https://www.clearfolk.shop/

Clearfolk.shop operates with consideration for applicable consumer protection requirements, including Florida laws addressing fair and transparent business practices. Florida’s consumer protection laws include provisions against unfair or deceptive acts in trade and commerce.

1. Return Eligibility

Customers may request a return within 30 days after the delivery date.

To qualify for a return, all of the following conditions must be met:

  • The product must be unused and in its original condition;
  • Artificial flowers, bouquets, or decorative plants must not show signs of installation, alteration, or damage;
  • Original packaging, accessories, and included materials must be retained;
  • Customers must provide valid proof of purchase.

Because artificial floral arrangements and decorative plants are designed as finished décor items, returned products must remain clean, complete, and suitable for resale.

Items that have been modified, damaged, or heavily handled after delivery may not qualify for return.

2. Damaged, Defective, or Incorrect Products

We carefully inspect every order before shipment. However, unexpected issues may occur during transportation or handling.

If you receive:

  • A damaged artificial bouquet;
  • A broken or defective decorative pot;
  • Missing components;
  • A product different from what you ordered;
  • A package damaged during delivery;

please contact our customer service team within 7 days after receiving your order.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Clear photos showing the product condition and packaging.

After reviewing your request, Clearfolk.shop may provide:

  • A replacement product;
  • A refund;
  • Another suitable resolution.

3. Return Request Process

Customers must contact Clearfolk.shop before sending any product back.

Please contact:

Email: [email protected]

Your return request should include:

  • Full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Supporting photographs if applicable.

Approved returns should be shipped to:

ERTA LEASING CORPORATION
7830 - 38 AVENUE NORTH
ST. PETERSBURG, FL 33710
United States

Customers are responsible for ensuring returned products are safely packaged to prevent damage during transportation.

4. Refund Process

Once returned merchandise is received, our team will inspect the product condition.

If the return meets our requirements:

  • Refunds will be issued to the original payment method;
  • Processing time depends on the customer’s bank or payment provider;
  • Additional processing time may be required before funds appear.

Original shipping charges are generally not refundable unless the return is caused by an error made by Clearfolk.shop, including incorrect shipments or defective products.

5. Products Not Eligible for Return

Returns may not be accepted for:

  • Used decorative products;
  • Items damaged after delivery due to customer handling;
  • Products missing original packaging;
  • Items returned after the return period;
  • Modified or customized products.

6. Order Cancellation

Customers may request order cancellation shortly after placing an order.

Because orders may quickly enter processing, cancellation requests cannot always be guaranteed.

If the order has already shipped, customers must follow the return process.

7. Exchanges

If you receive a defective or incorrect item, please contact our customer service team.

Exchange requests are subject to product availability.

8. Policy Updates

Clearfolk.shop reserves the right to update this Return and Refund Policy at any time.

Any changes will be posted on this page with the revised effective date.